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Frequently Asked Questions (FAQ)

1. Healthcare & Senior Care

Setup, Trial Month & Subscriptions

Which subscription is right for me?

Ultimately, it depends on how many virtual experiences you would like to make available in your organization. You can choose both the number and selection of experiences according to your needs. We offer different subscription plans that vary in the size of the available content library. We are happy to advise you online and help you find the ideal package for your care facility.

How can I choose the videos?

Simply send us a non-binding inquiry using our contact form. We will then send you our brochures featuring all available destinations, allowing you to conveniently select the VR experiences you would like to include.

How can I test the VR headset?

With our Starter Set, you receive a fully configured VR headset preloaded with your chosen subscription. This allows you to test the system in your care facility for a full month under real-life conditions.

What happens when the trial month ends?

At the end of the trial month, you have two simple options:

Keep the VR headset: If you are happy with the system, the VR headset becomes yours to keep. You can then continue using it with your selected subscription plan.

Return the VR headset: If the system is not the right fit for your organization, you can simply return the VR headset after the trial month. You will receive the applicable refund in accordance with the terms of the Starter Set.

Operation & Content

Is the headset difficult to use in everyday care?

No. It is extremely simple and intuitive to use. The headset works completely offline and requires no controllers. Staff do not need any technical experience and also receive a short, easy-to-follow one-on-one introduction.

Can I see what the person wearing the headset is viewing?

Yes. The included tablet allows you to start the experience and view the user's live perspective within the 360° environment. Together with the accompanying brochures, this creates a shared travel experience and encourages meaningful, relaxed conversations.

Where do the videos come from and what destinations are available?

We use real professionally filmed nature experiences in the highest resolution, featuring smooth camera movements and gentle editing. Our content has been specifically created for seniors to avoid sensory overload while promoting relaxation and well-being.

Our library already includes more than 200 exclusively filmed nature experiences and is continuously expanded with breathtaking locations from around the world.

Which languages are the experiences suitable for?

Our VR experiences are suitable for every language. We intentionally avoid narration and instead use authentic natural sounds to create the most immersive experience possible.

Thanks to Spatial Audio, every sound within the 360° environment comes from its real direction. This increases immersion and naturally encourages residents and patients to explore their surroundings by turning their heads.

Without a narrator directing the experience, there is room for what matters most: sharing the journey together with caregivers or healthcare staff. This creates conversations, memories, and meaningful human connections.

Hygiene & Safety

How is the VR headset cleaned hygienically?

Only alcohol-free and solvent-free cleaning wipes should be used to protect the sensitive surfaces and lenses. Suitable hygiene wipes can be ordered directly from us.

2. Education, Recruiting & Marketing

What content can be viewed in the VR headset?

For recruiting and education, we provide authentic insights into workplaces, careers, and company environments. Applicants and students can realistically immerse themselves in real working environments.

Can you film our own company, workplaces, or processes?

Yes. We exclusively film your company and workplaces on-site in high-resolution 360° quality. Each production is individually edited and professionally produced for your target audience and in your desired languages.

How does the hardware pricing work?

The VR headset is purchased once and becomes your property. Afterwards, you only pay a small annual license fee for hosting, maintenance, and updates of your VR content.

Do we need internet access or additional equipment for trade shows or training?

No. The system is completely intuitive and works entirely offline—without internet access and without controllers. It can optionally be operated with or without the included tablet, making it ideal for trade shows, training sessions, and recruitment interviews.

3. Real Estate

How do VR headsets help sell or rent properties?

Potential buyers or tenants can virtually walk through properties before an in-person viewing takes place. This saves time for everyone involved and allows viewings regardless of location or weather.

Can properties still under construction or renovation be presented?

Yes. In addition to real 360° video recordings, we can also integrate 3D visualizations and construction projects from the planning stage, allowing clients to experience a realistic impression of the property before completion.

How flexible is the headset during customer appointments?

Very flexible. The headset requires neither internet access nor controllers. Simply take it to meetings, use it in your sales office, or let clients follow their tour live on the tablet while exploring the property.

Can multiple properties be presented on a single headset?

Yes. Multiple properties can be clearly organized within a single VR headset, allowing you to present several homes, apartments, or floor plans during one appointment.

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